Digital Forms and Workflow Can Give You a Key Advantage
For the longest time, the Business Process Management tool set has been out of reach for the Small Business. Digital Forms, Workflow and Reporting on Process were way too expensive, and business settled for “poor man’s” workflow: spreadsheets and email. The landscape has changed, and there are now a broad variety of cloud-based tools available and at a price point that just makes sense from a Return on Investment (ROI) perspective. For $500 to $1000 per month, a 100 person business can now glean all the advantages or process automation and digital transformation (read paperless 😉 ). Below are some core areas where small businesses are driving efficiency and improvement:
- Digital Transformation – Most businesses see document scanning as a path to the paperless office. But with digital forms and workflow, you never create paper, and your documents and processes are “born digital.” Preventing paper provides powerful efficiency, and makes insight and reporting to your business process a snap. Whether it is automating your sales order process or managing customer service, digital business process can transform any small business.
- Customer Service – Providing top-notch customer service can be difficult for small companies that just don’t have enough staff to handle the ebb and flow of the business cycle. Using technology to automate customer communication and interaction makes sure that customers are served promptly, and all interactions are tracked.
- Foundation for Growth – Growth can be a blessing and a curse, and adding headcount is not always an option. The process automation that business process management software brings to the table can keep costs low, maximize efficiency and productivity, and let you add employees where needed.
- Business Applications – Have you ever just wanted a quick little application to solve a business issue? Say you want to manage product returns, manage time off for employees, or just build a structured way to gather new ideas from employees. With BPM software, it’s like having your own custom software development team in-house. Drag and drop to build anything, only limited by your imagination.
So what does one of these application look like? Where can you get more information? K2 has a fantastic workflow, forms and reports product for small business called Appit. Below is a quick video overview of the company and products: