Forrester Report: Revenue, Customers and BPM

Revenue And Customers Shape The New Business Case For Process Excellence

This new Forrester report by Clay Richardson  focuses on the re-framing of Business Process Management (BPM) initiatives for not only internal process improvement, but also focusing enterprise architects on:

• Accelerating customer acquisition and revenue
• Protecting current business opportunities and revenue
• Increasing up sell/cross-sell abilities

This ties into my previous post which gave an overview of the trends in BYOA and Customer Facing Apps.   The full report can be downloaded here:

Forrester: Revenue And Customers Shape The New Business Case For Process Excellence

SharePoint Report: Latest AIIM Industry Watch Survey

Sharepoint for Business Applications and BPM Stats

The latest AIIM SharePoint report is on the street, below are some highlights concerning BPM, BPA, Workflow, Forms and LOB Integration:

• 400 Organizations Interviewed
• Experience over the past 15 Years
• 53% have connected SharePoint with Line of Business (LOB) Systems, but struggle with implementation.
• 45% struggle with building business applications in SharePoint, including workflow, forms, reporting
• 34% plan to move to the cloud

Here is a link to the report and an infographic:

SharePoint Report

SharePoint Report Infographic