Forrester Report: Revenue, Customers and BPM

Forrester BPM Report-Revenue and Customers Shape Process Excellence

Revenue And Customers Shape The New Business Case For Process Excellence

This new Forrester report by Clay Richardson  focuses on the re-framing of Business Process Management (BPM) initiatives for not only internal process improvement, but also focusing enterprise architects on:

  • Accelerating customer acquisition and revenue
  • Protecting current business opportunities and revenue
  • Increasing up sell/cross-sell abilities

This ties into my previous post which gave an overview of the trends in BYOA and Customer Facing Apps.   The full report can be downloaded here:

Forrester: Revenue And Customers Shape The New Business Case For Process Excellence

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BYOA in Healthcare: Quick Sample of a Rapidly Built Advice Nurse App

Healthcare process automation

Workflow and Forms in Healthcare, Hospitals and Medical Clinics

Building Your Own Apps

I wanted to share a quick proof of concept I built for a healthcare organization that was struggling with automating their process in their telephone nurse advice center.  This video shows using K2 Workflow, Forms and Data to build out a quick app for managing calls, and the new tele-patient process.   This process was built using K2 blackpearl, the no-code Business Process Applications (BPA) platform.

Here is a great link for more info on BYOA in Healthcare and Medical: Business Process Apps in Healthcare