We put together a webinar on high impact process improvement using Ephesoft technology. Register here:
We put together a webinar on high impact process improvement using Ephesoft technology. Register here:
I had a great call with one of our customers the other day, a major pet insurance organization. Keeping on my theme from my previous post (Capture+BPM: Pre, Midstream, Post), I wanted to share some details. They have built an amazing solution to automate their inbound claims process. Here is the lay of the land, pre-solution:
Ah, the pain of manual processing. Here is the teaser, after implementing the solution, they are now down to a 20 day turn around, and believe through further tuning they can get to 7. So, they have taken the time to process down to a third or their pre-solution burden, and create an overall electronic system for claims processing.
The solution has made the process remarkably efficient, taking us from 70 days down to 20 to process a claim.
The Solution Architect
So, here are the components of the solution:
Ephesoft (Capture) – Ephesoft’s intelligent document capture solution is used to capture and classify claims from inbound fax, email and paper files. Through its advanced learning engine, it auto-identifies the type of document, splits multi-invoice PDFs, and then extracts the invoice information down to the line item data. The documents and XML are then passed to the workflow engine.
There is quite a bit more that happens within the front-end capture. This organization has enabled review and validation where they can actually review questionable documents before they get passed to the workflow. This prevents bad data and documents from entering, and allows a checkpoint for insuring a complete claim package. Rejected claims are passed back to the customer, with a note about what is required to complete the claim.
Finally, they have also implemented capture through Ephesoft web services. Through a web portal, the customer can upload claim documents, and they are passed via web service to the capture engine to be classified and have data extracted.
You can learn more about web services for OCR and document capture here: Web Services for OCR, Capture, Classification and Data Extraction
BPLogix (Workflow) – The Ephesoft data package is ingested into the BPLogix workflow engine, and then presented to claims processors for review and extensive validation. With the new regulatory requirement on-line item invoice detail, this is a critical step.
Microsoft Dynamics AX (ERP)– once all the data is verified and validated, all the claim data is placed into the ERP for final processing and payment.
Alfresco (ECM) – Once all is complete, the claim documents are placed into their end resting place, and can be accessed at a later date if an issue arises, or there is a need for further review.
Great use of multiple technologies to automate a painful business problem. Shows off the true value of document capture within workflow to add another dimension of process efficiency. What do you think? Any success stories to share? Please comment.
With the rise of Document Capture as a Platform (CaaP), there is an enormous opportunity for organizations to leverage the power of capture as an intelligent document automation component to any business process or workflow solution. Here are the core use areas of document capture and automation with any Business Process Management System (BPMS):
2. Mid-stream – What about activities during the workflow? Ones that are necessary mid-process? This is where the true power of a “platform” comes into play, and it requires a web services API (See other requirements of a Capture Platform in this article: 6 Key Components of a Document Capture Platform). Some examples of activities that can be accomplished through a capture platform API in workflow:
As you can imagine, this can provide extreme customization in any process that requires document automation, and can reduce end-user input, create added efficiency, and once again add that second dimension of intelligence after the workflow has begun. You can see an extensive list of API operations here: Document Capture API Guide
3. The “Post” – Depending on the process and requirements, a “post-process” capture may be in order. Most capture platforms have extensive integrations with 3rd party ECM systems like SharePoint, Filebound and Onbase, and can be leveraged as an integration point to these systems. In addition, there is a new wave in the big data and analytics world, with a focus on data contained within documents. Routing documents and data to analytics repositories can help organizations glean important insight into their operations. If you choose a capture platform with a tied-in document analytics component, this can be accomplished automatically.
Well, just a few thoughts on integrating capture with workflow/BPM. Thoughts? Did I miss anything?
Many organizations are looking to give a face lift or do a full replacement on their legacy applications. This can be a daunting task, especially when confronted with the costs for a full rewrite. I am seeing more and more organizations using low/no code platforms to accelerate the process, reduce costs and leverage existing data assets. When looking at no code, there are some key requirements, “must haves”, and below is a quick list:
Adaptable Data and Integration Layer – providing no-code integration with an existing set of data is a critical requirement. You should have a broad set of existing integrations that you can leverage immediately to jump-start your project. An example? Last month we worked with a large law firm looking to replace a custom built set of applications to run their firm. All the data was housed in SQL, and they leverage several tables and stored procedures. With smartobject technology, the integration was point and shoot, with the table structure and SPs being auto-discovered and available in the designer immediately. Want to move the data to a newer line of business system? Having a selection of SQL, Oracle, DB2, and many others can help you rebuild or redesign a data layer quickly.
Flexible Web-based UI – With the broad range of devices workers leverage today to complete tasks, applications need to work on desktops/laptops, phones and tablets. Building an app that can span all these devices can be challenging. Leveraging a platform that can provide a responsive, modern web-based foundation can eliminate work, and the requirement to build separate UI for each independent device. The UI needs to be standalone, and able to deliver without a dependent technology.
UI Rules Engine – the ability to build rules based on form or user interface actions can help with automating data entry, provide seamless integration with line of business systems, and create a dynamic, responsive user experience. In addition, this can be key in mobile development where managing the limited real estate with regards to screen size and usability is paramount. The ability to do all of this without code can save days or weeks from build time. This functionality can also deliver validation, and prevent the entry of bad data. An example would be a triggered data pull from multiple back-end systems when a field is toggled.
Business Logic Process Engine – having an engine behind the scenes that can coordinate the flow of information, control human to system interaction and perform process automation is a critical facet. Some key items here include: automatic assignment of actions based on directory hierarchy (Active Directory/LDAP), “flow” based rules to control branching, and complex workflow pattern capability. Example: the automatic routing of an inbound referral based on a specific UI field.
Reporting/Dashboard Components – pre-built reporting components that tap into specific app data and process information can accelerate the process of gleaning insight from application activities and events. Typically, these components are just easily accessible modules within the web UI, and can be instantly added via the design interface. In addition, support for embedding 3rd party reports is necessary to facilitate and all in one report experience.
Complete SDK – no matter how many features you add to a “no-code” platform, there are still requirements for the extension of the platform. A framework for extending the UI, the data layer and process engine are required, as well as a well-formed method for tapping into these using custom code, or other applications.
Just a quick set of “must haves” when looking at platforms to rebuild you legacy apps. Thoughts?
As companies grow and look to attract and retain top talent, automating the people side of the business becomes top priority. Improving your critical HR processes can help you drive digital initiatives and help transform your organization. The right technology can drive efficiency, and allow more time for critical activities.
In world-class organizations, technology spend per HR FTE is higher (nearly 80%) due to greater use of process automation. These organizations are able to service 59% more employees per FTE and allow HR staff to devote more time to talent and business performance-related activities.
Unfortunately, HR leaders are faced with a broad set of challenges, as outlined below:
So, what are the key processes for HR to automate? See the list below:
Want more information? See the links below:
One of our partners, Protiviti, conducted a fantastic survey on “2016 Finance Priorities”. The report is laden with some great information on what CEOs and CFOs deem important within the finance function. Here is one of the key action items that came out of the study:
Action Item for Finance Leaders: Look for improvements and investments in people, process and technology that can result in greater speed, accuracy and efficiency within financial consolidation and close activities.
So why speed, accuracy and efficiency? To understand, below is an outline of the top concerns for financial leaders:
In these key concern areas, the demand for speed and accuracy continues to mount, and expectations grow without the increases in staff and budget. So, implementing technology solutions to help is key for success, and helps to alleviate concerns. So what are the top finance processes ripe for automation? Here are the top 5 processes:
Want to read more? See the links below:
I have been seeing a trend in requests from IT and business users to solve a critical issue in most organizations: The Plague of Windows. We have all seen it, and definitely experienced it. How many application windows do you need to have open to get your work done during the day? Are you copying and pasting, flipping back and forth between apps? Entering data multiple times, in multiple applications? Referencing data in one app to accomplish a task in another? So I asked myself, why now? Why has this started to become a critical issue? Below are the reasons as I see them:
So how do we fix this? The first step is to solve the data problem, which requires a data integration bus technology (An example is K2’s smartobject layer) . This can facilitate the creation of this “data foundation”, providing access to all your systems . Once we have access to the information, now we need a consolidated, dynamic UI to surface the data to the end-user. This unified interface provides all the necessary information at-a-glance, eliminating the plague or windows, and improving productivity and adding immense efficiency.
Below is a quick video overview of how K2 “no code” technology can solve these app aggregation issues:
This is part II of a series on the value, benefits and ROI of Business Process Application platforms, and the first post can be found here: BPA Platform Value – The Before.
In the previous post, we discussed the advantages to using a low/no-code platform to deliver apps faster to business users, and reduce the IT backlog. Once the apps get into production, there is a huge impact on business performance, and this is where typical value is associated with efficiency and productivity. There are two types of benefits that are provided in this phase, direct and indirect. Below is a summary of both:
In the above image, there are a few examples of some hard numbers on savings through process efficiency. You can read more here: BPM/BPA Case Studies.
Come join K2, Docusign and Microsoft at the Silicon Valley Microsoft Technology Center for our lunch seminar:
EVENT ONE: Driving Digital Business with Electronic Signatures
Thursday, June 9, 2016 | 10:30 am – 1:30 pm | Microsoft Technology Center – Mountain View, CA
Demand for digital signatures is growing at a rapid pace. Electronic signatures are just one part of a larger process. By integrating DocuSign’s Digital Transaction Management (DTM) platform with K2, customers can create end-to-end business process applications that require signing without ever leaving the process.
Join K2, DocuSign and Microsoft for a lunch seminar in Silicon Valley! This informative event will consist of three unique 45-minute sessions covering legality issues, integration points within the context of business process management, as well as showcase a live demonstration of these capabilities.
On-sight parking is free. Lunch will be provided. Please note any dietary restrictions in the appropriate registration field.
Register here: K2 and DocuSign MTC Event in Silicon Valley