The New BPM is ITPM: Is IT Missing the Boat?

IT and BPM

4 Ways the Gears of IT Can Benefit From BPM and Business Apps

The technical landscape in organizations is getting more and more complex every day.  So I ask myself over and over: Why are most IT departments not standardizing on Business Process Management/Applications to standardize, automate and track their processes?  If you take a look at any technical department, it is usually “Franken-apped”, with tons of different applications used for provisioning of accounts, management of systems, cloud management, and on and on.  So how can IT utilize the very systems they seek for their business counterparts for their own good?  Here is a list of some compelling BPM/BPA uses within IT:

  1. Auto-provisioning of Cloud Resources –  With the cloud in the forefront of every CIO’s mind, managing resources out in the ether can be a challenge.  The ability to manage starts, restarts, shutdowns, snapshots and other cloud based resource activities can be time consuming and lack audit and reporting facets.  In steps a Business App with a dynamic form as an interface, and powerful workflow with business rules behind it.  Below is a screen shot of just such an app we use internally: VM and Cloud WOrkflow and Management
  2. Auto-provisioning of Accounts, Groups and Email – New employee on-boarding is now a snap with all IT tasks being initiated by the hiring manager or HR.  Requests get routed through a workflow, and painful, repetitive tasks are now automated.   User leaving the organization?  How about automatically disabling the account and mailbox?   Through the use of this function, security standards and business rules can be implemented through an automated process, to ensure compliance, and audit all account management tasks.
  3. Security Process Management (SPM) – The latest network hardware or OS security vulnerability is released, and you need to initiate tasks to over 30 team members to quickly eliminate the “Day 0” threat, and secure your infrastructure.  As a manager, you are asked where you are in the process, and what has been completed?  Using a BPA to manage and control the process, your dashboard can give you a real-time view into the percentage complete, and any difficulties in completing the tasks can be quickly managed.
  4. Management of Line of Business Applications – One of the biggest challenges in IT today is creating the ability to “span” line of business applications.  BPAs can provide a powerful data connectivity layer that can be managed centrally, and without code.  Want to auto-create a SharePoint site for a new user, no problem.  How about a live feed of Salesforce information into a form to manage help desk tickets?  (More info on my previous post: 5 CIO Challenges)

Doing more with less has become the standard for IT, and automation is key to meeting daily requirements.  This is just a short list of areas in which IT can leverage BPA/BPM.  What are your thoughts?

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